Wednesday, February 23, 2005

Tech Beat Beats on Dell

Business Week publishes several blogs, among them Tech Beat. A recent post tells a horror story of Dell technical support. It caught my eye for a multiple reasons. First, it suggests that the tradition of technical support for the personal computer user as somewhere between hideous and nonexistent persists. Second, it's about Dell, a firm often hailed for its execution. Third, it shows how quickly and widely bad news can travel from a single dissatisified customer.

Last, it's a link between the two topics I'll be discussing with my classes on Friday: Dell and business blogging.